At CHANTALS CASTLE, operating as Sing Song Sign, we aim to provide valuable resources and digital products.

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Digital Downloads & Instant Access Products

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• Due to the instant access nature of our downloadable content (e.g., guides, songs, and videos), cancellations and refunds are not available once payment is completed.

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Courses & Programs with Money-Back Guarantee

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• We offer a 3-month effectiveness guarantee for certain courses. If, after following the program, you feel it has not been effective, you may request a refund.

• Refund requests must be made in writing to hello@singsongsign.com within 90 days of purchase.

• Approval of refunds is subject to a review process and conversation with our team to understand your concerns.

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Refund Processing Timeline

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• Once a refund request is approved, refunds will be initiated within 5–7 business days.

• Depending on your payment method and bank, it may take an additional 3–5 business days for the amount to reflect in your account.

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Technical Issues

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• If you face technical issues accessing your purchase, please email us at hello@singsongsign.com, and we will resolve the issue promptly.